Frequently Asked Questions (FAQs)

Need help? Browse through our frequently asked questions to find answers to common inquiries about using Uniforms OS, from order management to team store setup and more. If you can’t find what you’re looking for, feel free to reach out to our support team.

General Questions

  • Uniforms OS is a powerful ecommerce platform designed for the custom apparel and sublimation industry. It helps businesses manage orders, collaborate with factories, and streamline production in one centralized system.

  • Our platform is built for custom apparel brands, manufacturers, designers, sales reps, and team stores looking for an all-in-one solution to manage their business.

  • No? Uniforms OS supports sublimation, embroidery, screen printing, and other custom apparel production methods.

Orders & Production

  • Every order goes through multiple production stages (Test Prints, Sublimation, Cutting & Sewing, Quality Assurance, Packing, Shipping). Customers and factories can view real-time statuses and estimated ship dates.

  • Yes! Factories can upload test prints for customer approval. Customers can also add notes or request changes before production begins.

  • Factories get their own dashboard to view, export, and update order statuses, upload test prints, manage shipments, and communicate with your team.

Apparel Builder & Custom Design

  • Yes! The Apparel Builder allows customers to create custom designs in 2D or 3D, which are linked to SKUs for direct ordering.

  • Yes! Customers can save designs to their account and use them for future orders or in a team store.

  • Designers have their own accounts to receive design requests, manage orders, and upload tech packs or production files.

Team Stores

  • Team Stores let customers set up their own branded online stores featuring pre-approved designs. They can customize store names, URLs, colors, and pricing.

  • Yes! Customers who create a Team Store can earn a percentage of sales from purchases made through their store.

Pricing & Payments

  • You can customize pricing per customer, including:
    ✅ Retail Pricing
    ✅ Wholesale & VIP Pricing
    ✅ Factory-Specific Pricing

  • Yes! You can create promo codes with percentage or flat-rate discounts, set expiration dates, and limit usage per customer.

  • Customers can pay using credit cards, store credit (wallet), or custom payment terms.

Shipping & Lead Times?

  • Each product has a custom production time (e.g., 4 weeks), and the system automatically calculates and displays estimated ship dates.

  • Yes! Factories can generate shipments, assign tracking numbers, and select carriers directly in the system.

Getting Started

  • Contact our team to schedule a demo or sign up. We’ll guide you through onboarding and customization.

  • Yes! Our team can help import product SKUs, customer data, and order history into Uniforms OS.

  • Yes! We offer a trial period so you can experience how Uniforms OS can streamline your business.

Need more Help?

Still have questions? Contact our support team or schedule a demo today!